Privacy Policy

Information We Collect

General information: We receive and store any information you enter on our website or give us in any other way. This includes personal information such as your first and last name, telephone number, postal and email addresses, and billing information. We may also request information about your self storage rental preferences.

Automatic information: We automatically collect some information about your computer when you visit this website, such as your IP address, web browser software, and referring website. We may also collect information about your online activity, such as units viewed and buttons clicked, to help customize your experience and inhibit fraud.

Cookies and other technologies: Cookies are small data text files stored on your computer's hard drive (if your web browser permits). This website uses cookies to help us recognize your browser as a previous site visitor, customize content based on what you access, and measure the effectiveness of our features and offerings. The "Help" portion of your browser's toolbar will tell you how to prevent your browser from accepting new cookies or disable cookies altogether.

Call recording:We create a digital audio recording of incoming telephone calls which may be played, replayed, transcribed, monitored, analyzed and archived by employees, contractors, officers, agents, authorized representatives or other trusted third parties of Lil' General Self Storage. We have established procedures to protect the privacy of all callers and comply with all applicable laws, regulations and guidelines.

We Protect Your Information

We want you to feel confident about using this website to reserve self storage units, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide. Only authorized employees are permitted to access personal information, and only for permitted business functions. We use encryption when transmitting your sensitive personal information and employ firewalls and intrusion detection systems. Following a transaction, your private information (credit cards, phone number, etc.) will not be stored on our servers.

Underage Restrictions

This is a general audience website and does not offer services directed to children. Should we receive a request from a child whom we know to be under 13, we will use any personal information provided by the child for the sole purpose of responding once directly to that child's request and then delete the personal information. If we otherwise gain actual knowledge that a child under the age of 13 has provided any personal information to us, we will immediately delete this information.

How Information May Be Used or Shared

We use sensitive billing information for the purpose of completing the self storage reservations you make at our facilities. We use other information to provide the products and services you request, send booking confirmations and updates, manage your account, communicate with you, respond to your questions, improve our services, prevent prohibited or illegal activities, and enforce our Terms of Use.

We may share your information with trusted third-party vendors who provide services on our behalf (such as credit card processing, business analytics, customer service, and fraud prevention), with business partners with whom we jointly offer products or services, in response to subpoenas or legal process, and in connection with a corporate transaction such as a merger or asset sale. We also may share aggregate or anonymous information that does not contain any personal information.